“I would like to express my gratitude to Neal Rice in helping me acquire [eligibility] for the programs need[ed] to help my mother [who] is in a nursing home. Neal was eager to help me through the paperwork and programs needed to make sure that she is comfortable in the home that she is in. He was also able to get a new Power of Attorney written up. That has been a great help as her original was over 10 years old and needed an update. Neal made himself available at a moment’s notice. Neal has been very helpful. I appreciate his good attitude and interest in assisting me with the phone calls and mountains of paperwork.”